PRIVACY POLICY

Privacy Policy

Last Updated: 21 September 2026

Assam Discovery respects the privacy of every visitor, traveller and prospective customer who interacts with our website, services and travel-planning channels.

This Privacy Policy explains what personal information Assam Discovery may collect, why we collect it, how we use it, how we protect it, and the choices and rights available to you.

By using our website, contacting us, submitting an enquiry, communicating with us through WhatsApp, email, telephone or other channels, or requesting travel-related services from Assam Discovery, you acknowledge that you have read and understood this Privacy Policy.

1. About Assam Discovery

Assam Discovery is a Northeast India tour operator specialising in private, customised and tailor-made journeys across Assam and the wider Northeast India region.

Our website is:

www.assamdiscovery.com

For privacy-related questions or requests, you may contact us at:

Email: assamtourjrt@gmail.com

WhatsApp / Phone: +91 98592 00091

2. Information We May Collect

Depending on how you interact with us, we may collect information such as:

Name
Email address
Telephone or WhatsApp number
Country or city of residence
Preferred travel dates
Number of travellers
Destination preferences
Travel interests and experiences requested
Accommodation preferences
Transport preferences
Information necessary for preparing or arranging an itinerary
Information voluntarily provided by you in enquiries or communications
Information required for permits, bookings or other travel arrangements where applicable
Information relating to an existing booking or travel service

We request only information that is reasonably relevant to providing, planning or facilitating the travel services you have requested.

Please do not send unnecessary sensitive personal information through our website, email or WhatsApp.

3. Purpose of Collecting and Using Your Information

Any personal information provided to Assam Discovery will be used primarily and solely for legitimate travel-related work and travel planning, including:

Understanding your travel requirements
Responding to your enquiry
Preparing customised itineraries
Providing quotations and travel proposals
Planning and arranging tours
Communicating with you about your proposed or confirmed journey
Arranging accommodation, transportation, guides, safaris, activities and other requested travel services
Assisting with permits and travel documentation where applicable
Coordinating your trip with relevant service providers
Providing assistance before, during and, where reasonably necessary, after your journey
Meeting applicable legal, regulatory, accounting or administrative requirements
Protecting the security and legitimate interests of Assam Discovery and its travellers

We will not use your personal information for unrelated purposes merely because you have submitted an enquiry.

Where consent is required by applicable law, we will seek consent for the relevant processing.

4. Traveller Reviews, Photographs and Testimonials

Assam Discovery may receive or be given access to traveller photographs, videos, reviews, testimonials or travel stories.

Travellers remain free to share their own genuine experiences on Google, Facebook, Instagram and other platforms. Assam Discovery does not require a positive review and does not prohibit travellers from expressing genuine opinions about their experience.

Where Assam Discovery wishes to reproduce identifiable traveller photographs, videos, testimonials or other personal content on our website or official social-media channels, we will seek appropriate permission or consent where required.

Any personal information contained in such material will be handled in accordance with this Privacy Policy and applicable law.

A traveller may contact Assam Discovery if they wish to ask about the use of identifiable content previously provided to us or to withdraw permission for future use, subject to applicable legal, contractual and platform-related limitations.

5. Your Information Will Not Be Sold

Assam Discovery does not sell, rent or trade your personal information for monetary consideration.

We do not intend to use traveller information as a commercial database for unrelated third-party marketing.

6. Sharing Information With Travel Service Providers

To provide the travel services requested by you, it may sometimes be necessary to share relevant information with trusted parties involved in arranging your journey.

Depending on your itinerary, these may include:

Hotels and accommodation providers
Transport providers and drivers
Local guides
Safari and activity providers
Airlines or other transportation providers
Permit or government authorities where required
Travel partners or destination service providers
Other suppliers directly involved in delivering services requested by you

Only information reasonably necessary for the relevant travel service should be shared.

For example, a hotel may need your name and booking details, while a permit authority may require specified traveller information.

We do not authorise these parties to use your information for purposes unrelated to the services they are providing, subject to their own legal and contractual obligations.

7. International Travellers

Assam Discovery welcomes travellers from India and other countries.

If you are travelling to India from another country, certain information may need to be provided to hotels, transport providers, permit authorities, government agencies or other service providers where necessary to arrange your journey or comply with applicable requirements.

Where information is transferred or processed by service providers in connection with your travel arrangements, Assam Discovery will seek to limit such information to what is reasonably necessary for the relevant purpose.

8. WhatsApp, Email and Other Communication Channels

If you contact Assam Discovery through WhatsApp, telephone, email or another communication platform, information contained in those communications may be processed by us for the purpose of responding to your enquiry and providing travel-related services.

Please remember that third-party communication platforms, including WhatsApp and email providers, operate under their own privacy policies and terms.

Assam Discovery does not control the privacy practices, security systems or data-processing practices of third-party platforms.

9. Website Analytics, Cookies and Technical Information

Our website may use standard technologies and third-party services that collect limited technical or analytical information, such as:

Device or browser information
Approximate location information
Pages visited
Referring website or source
General website usage information
Technical information necessary for website operation and security

Such information may be used to understand website performance, improve our website, maintain security and understand how visitors discover our services.

Where applicable, third-party services may process information according to their own privacy policies and terms.

10. Google Services and Third-Party Services

Assam Discovery's website may use services provided by third parties, including Google and other technology or travel-service providers.

These services may process information according to their respective terms and privacy policies.

Examples may include website hosting, analytics, maps, forms, communication services, social-media services and other tools used to operate or improve our website and travel services.

Where third-party services are used, Assam Discovery seeks to use them only for legitimate business, website, communication or travel-related purposes.

11. Data Security

Assam Discovery takes reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no website, electronic communication system or internet transmission can be guaranteed to be completely secure.

We therefore encourage travellers not to send unnecessary confidential or highly sensitive information through ordinary email, website forms or messaging platforms.

12. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

Responding to an enquiry
Preparing or completing a requested journey
Maintaining necessary booking or business records
Meeting legal, accounting or regulatory obligations
Resolving disputes
Protecting legitimate business interests

When personal information is no longer reasonably required, we will seek to delete, anonymise or otherwise appropriately dispose of it, subject to applicable legal or legitimate record-retention requirements.

13. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

Know about the personal information being processed
Request information about the purpose for which it is being processed
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Withdraw consent where consent is the basis for processing
Raise a grievance regarding the processing of your personal information
Exercise other rights available to you under applicable data-protection law

The Digital Personal Data Protection framework provides individuals with rights concerning their personal data and requires consent, where relied upon, to be capable of being withdrawn.

To exercise an applicable privacy right or raise a privacy-related concern, please contact us using the details provided below.

14. Withdrawal of Consent

Where processing of your personal information is based on your consent, you may request withdrawal of that consent.

Please contact Assam Discovery at:

Email: assamtourjrt@gmail.com

We will process such requests in accordance with applicable law.

Please note that withdrawal of consent may affect our ability to provide certain travel services where the information is necessary to fulfil your request or where continued processing is otherwise permitted or required by law.

15. Accuracy of Information

We request that travellers provide accurate and up-to-date information when making an enquiry or booking.

Providing incorrect or incomplete information may affect our ability to arrange accommodation, transport, permits, safaris or other travel services.

If you discover that information provided to us is incorrect, please contact us so that we can update it where appropriate.

16. Children's Information

Our services are intended to be arranged by adults or persons legally authorised to make travel arrangements.

Where travel arrangements include children or minors, information necessary for the booking or travel service should be provided by a parent, guardian or other person legally authorised to provide it.

We do not knowingly seek unnecessary personal information about children.

17. Third-Party Websites and Links

Our website may contain links to third-party websites, including tourism organisations, social-media platforms, accommodation providers, activity providers and other travel-related services.

Once you leave the Assam Discovery website, those third parties operate under their own terms and privacy policies.

Assam Discovery is not responsible for the privacy practices, security or content of third-party websites.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

We encourage visitors to review this page periodically.

19. Contact Us About Privacy

If you have any question, concern, request or complaint regarding the handling of your personal information, please contact:

Assam Discovery
Jorhat, Assam, India

Email: assamtourjrt@gmail.com
WhatsApp / Phone: +91 98592 00091
Website: www.assamdiscovery.com

When contacting us about your personal information, please provide sufficient information for us to understand and respond to your request.

20. Our Commitment

Assam Discovery respects the trust placed in us by travellers.

Personal information shared with us for planning or arranging a journey will be handled responsibly and used for legitimate travel-related work, communication, trip planning and delivery of requested services, subject to applicable law.

Our objective is to protect both the privacy and rights of our travellers and the legitimate business interests and operational requirements of Assam Discovery.